Contact us Contact

Contact

Talk directly to the people who build ark.flow.

We are a small team based in French-speaking Switzerland. Every message reaches us directly, without filtering by outsourced first-line support. Pick the channel that matches your need; all of the addresses below are monitored by people at ark.swiss sàrl.

Sales and product enquiries

For questions about features, pricing, integration options or a guided demo:

Customer support

Active customers have access to a support channel integrated inside the application. If it is unavailable, or if you do not yet have an account, please write to [email protected] and include your company name and, if possible, your subdomain (e.g. mycompany.arkflow.ch).

Data protection

To exercise the rights granted by the Swiss nLPD (access, rectification, erasure, portability, objection), or for any question regarding the processing of your personal data: [email protected]. We prioritise these requests and respond within 30 days at the latest.

Vulnerability disclosure (security)

If you believe you have identified a security vulnerability, please follow our responsible disclosure process: [email protected]. We acknowledge receipt within 72 business hours. See also our security page.

Legal enquiries

For any question regarding our terms of service, legal notices, or to formalise a DPA (Data Processing Agreement): [email protected].

Postal address and legal details

ark.swiss sàrl
Chemin de la Duchesne 13, 1806 St-Légier, canton de Vaud, Suisse

  • UID / company registration number: CHE-139.880.181
  • Responsible publisher: Matthieu Schmid

Hours and response times

We reply Monday to Friday, excluding cantonal holidays in Vaud. Target: first response within 24 to 48 business hours for sales and support, within 72 hours for legal and privacy requests. Messages received over the weekend are handled on Monday morning.